SHIPPING & RETURN FAQ’S
Below are some FAQ’s regarding EagleWingz shipping and returns policies.
If you have any questions, please contact us here.
TYPES OF SHIPPING
All orders placed through EagleWingz are generally shipped via USPS Priority mail. Shipping methods may vary, and will be determined by us based on location and size of order.
Please allow 2 – 3 business days to process orders. Once finished, the item(s) will be shipped and the delivery times below would apply. Tracking information is also included for convenience, but we do not provide shipping insurance unless requested.
Delivery time frames vary based on location and size of order and type of shipping selected.
An estimated delivery time frame for most orders is as follows:
- 3-5 days from the time of shipping
IF YOU NEED AN ITEM SOONER, PLEASE E-MAIL OR CALL
Shipping costs will vary depending on your location and the size of your order. Final shipping costs will be fully disclosed before the final step in the checkout process.
RETURNS AND REFUNDS
Our customer’s satisfaction is our top priority, but we understand mistakes happen.
Our return policy:
If we make a mistake in the fulfillment of your order (i.e. wrong product, out of date product, etc.) or there is damage to the product on arrival. We will happily refund or replace items at our cost for our mistakes.
Our Refund Policy:
If your order is not correct at no fault of your own we will give you the option of receiving a replacement or a refund.
However, if you make a mistake ordering we do not offer refunds. We can not offer refunds if you order the wrong product. We can however exchange for the correct product assuming the original shipment is returned in the same condition it was shipped. Return shipping costs will be paid by the buyer in this scenario.
We try to be fair with all of our customers. If you are dissatisfied with our product in any way, please contact us right away so we can address the matter.
If you have a need for a large quantity order let us simplify the process. Contact our support team to place your order and speed up the fulfillment. You can contact us via the email form here or by phone at 302-629-9464.